Process-based Performance Measurement in Healthcare Networks

Coordination and controlling in healthcare networks becomes increasingly important to enable integrated care scenarios, to enhance patient satisfaction and to reduce costs of the treatment processes. Based on the balanced scorecard a process-oriented approach for performance measurement in healthcare networks is introduced. The underlying systems architecture is presented. Integrating data from different sources and providers enables the calculation and visualization of key performance indicators in a network performance cockpit. Compliance scorecards are used to implement the network strategy and to ensure the achievement of goals. Real-time process data is obtained from a component that controls the flow of interorganizational treatment processes by web service technology. This component also supports treatment processes by process oriented e-services.